SeeClickFix Job Openings

Join a growing startup team that is connecting 100,000's of citizens to each other and their government world wide. Our data feeds are distributed by hundreds of media partners who use the data to inform readers and hold their government accountable. SeeClickFix is an affirmative action - equal opportunity employer.

Come join us in remaking the user interface to government. Power to the community!

We believe treating our employees right is important to doing great work. Here are the benefits we are offering right now:

If you don't see an open position that is right for you but you're interested in working at SeeClickFix we encourage you to reach out!

Send us your resume and a letter of interest

Engineering Positions

We are looking for senior developers (5+ years of experience) who have 2+ years of experience with one or more of the following technology stacks:

Successful applicants will have a history of learning new technologies and working effectively in a team environment. Our engineering practices include agile development, pair programming, test driven development, continuous deployment, and responsive design.

Our product roadmap involves solving problems in the areas of mapping, geospatial databases, workflow management, external integrations, social networks, data analysis, accessibility and more.

Applicants for these position must be ...
The following aren't required but would be helpful ...

Interested? Please send a message to engineering+jobs@seeclickfix.com and include the following information:

  1. A copy of your resume (text or PDF please) and/or links to an online resume.
  2. Links to any other resources that you think would help us learn about you. (blog, GitHub, apps, etc.)
  3. A brief description of your work experience related to Rails, Javascript, or Android.
  4. A link to an article, blog entry, tutorial, slide deck, etc. about software development or technology that you recently found interesting.

Customer Success Positions

We are currently looking for a Customer Success Support Specialist

Are you a great listener? Do you value helping people? Want to make an impact and do work that is meaningful? This opportunity is for you!

We are looking for a motivated and hands-on person with customer support experience to join our Client Services team in the role of Customer Success Specialist. You will be tasked with responding to client and resident requests for support. As a member of the Customer Success Team, this role serves as one of the main entry points for clients and citizen to reach out for help.

This listing is for a full-time position at our office in downtown New Haven.

Ideal Candidates are…
  1. Passionate and driven to continually learn and achieve more
  2. Dedicated to crazy awesome excellent customer service
  3. Skilled at connecting with people on a human-level to achieve connectedness and partnership
  4. Willing to tackle the unknown with little direction
  5. Patient and optimistic, and translate that ethic into written and verbal communications
  6. Ability to turn an upset user into a user for life
  7. Prepared to carry weight for others and take on tasks outside of your typical responsibilities
  8. Excellent written and verbal communication skills
  9. Ability to tackle small, sometimes redundant, tasks quickly
Job Responsibilities:
  1. Friendly, responsive, and timely reply to all client and citizen requests for support (via email, tickets and phone)
  2. Coordinate zero to minimal backlog of outstanding support requests at all times
  3. Manage and process SeeClickFix.com site moderations multiple times per day
  4. Work with teammates to ensure coverage for support M-F 8am-6pm ET
  5. Actively ensure that support tasks are not landing on the plates of other non-support staff – proactively seek to address all support tasks
  6. Create and promote FAQ content to drive self-service support
  7. Become an expert in and knowledgeable of the SeeClickFix community, CRM and mobile products
  8. Be involved in conversations about product features and defects, and share ideas on enhancements and solutions
  9. Advise on client feature requests
  10. Take on and complete ad hoc projects, as directed by management
Education & Related Experience:
  1. College degree or equivalent
  2. Experience with social media (Twitter, Facebook, LinkedIn, etc.)
  3. Experience with mobile devices
  4. Able to understand and discuss basic web technology
  5. Comfortable learning and figuring out new technology
  6. Understanding of civics and local government structure, a plus
  7. Demonstrated ability to work within tight deadlines
  8. Knowledge of html, a plus
Interested in applying? Please send a cover letter and resume to Cari Tate, Director of Customer Success

SeeClickFix is an Equal Employment Opportunity Employer. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.